Refund Policy

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1. Overview

At Ghogxirezlazly, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

2. Return Eligibility

2.1 Eligible Returns

You may return products under the following conditions:

  • The product is unused and in its original, unopened packaging
  • The return request is made within 30 days of the delivery date
  • The product is not damaged due to misuse or improper storage
  • You have proof of purchase (order confirmation or receipt)

2.2 Non-Eligible Returns

The following items are not eligible for return:

  • Products that have been opened, used, or tampered with
  • Products returned after 30 days from the delivery date
  • Products that have been damaged due to improper handling or storage
  • Products purchased during promotional sales marked as final sale
  • Gift cards or promotional items

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at clients@ghogxirezlazly.world within 30 days of receiving your order
  2. Provide your order number and reason for the return
  3. Wait for our team to confirm your return eligibility and provide return instructions
  4. Package the product securely in its original packaging
  5. Ship the product to the address provided by our customer service team

3.2 Return Shipping

Return shipping costs are the responsibility of the customer unless:

  • The product received was incorrect or damaged during shipping
  • The product is defective

In these cases, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.

3.3 Product Condition

Returned products must be in their original condition with all seals intact. Products that show signs of use, tampering, or damage may be refused, and no refund will be issued.

4. Refund Process

4.1 Inspection

Upon receiving your returned product, we will inspect it to ensure it meets our return eligibility criteria. This inspection typically takes 3-5 business days.

4.2 Refund Approval

If the return is approved, we will process your refund. You will receive an email confirmation once the refund has been initiated.

4.3 Refund Method

Refunds will be issued to the original payment method used for the purchase:

  • Credit/Debit Card: Refunds typically appear within 5-10 business days, depending on your financial institution
  • PayPal: Refunds are typically processed within 3-5 business days
  • Other payment methods: Processing times may vary

4.4 Refund Amount

The refund amount will include:

  • The full purchase price of the returned product(s)

The refund amount will not include:

  • Original shipping costs (unless the return is due to our error)
  • Return shipping costs (unless the return is due to our error)

Your refund will not exceed the amount you actually paid for the returned item(s) after any discounts applied at checkout.

5. Damaged or Defective Products

5.1 Reporting Damage or Defects

If you receive a damaged or defective product, please:

  1. Contact us within 48 hours of delivery at clients@ghogxirezlazly.world
  2. Provide your order number and a description of the issue
  3. Include photographs showing the damage or defect

5.2 Resolution Options

For damaged or defective products, we may offer:

  • A full refund including original shipping costs
  • A replacement product at no additional cost
  • A partial refund if mutually agreed upon

6. Incorrect Orders

If you receive an incorrect product, please contact us within 48 hours of delivery. We will arrange for the correct product to be sent and provide instructions for returning the incorrect item at no cost to you.

7. Order Cancellation

7.1 Before Shipping

You may cancel your order at any time before it has been shipped. Contact our customer service team immediately at clients@ghogxirezlazly.world to request cancellation. If the order has not yet been processed, you will receive a full refund.

7.2 After Shipping

Once an order has been shipped, it cannot be cancelled. You will need to follow our standard return process after receiving the product.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different item, please:

  1. Return the original product following our return process
  2. Place a new order for the desired item

9. International Orders

For international orders, the following additional conditions apply:

  • Return shipping costs are the responsibility of the customer
  • Customs duties and taxes paid on the original order are non-refundable
  • Processing times may be longer due to international shipping

10. Consumer rights (New Zealand)

This policy operates alongside your rights under New Zealand law and does not replace them.

Consumer Guarantees Act 1993 (CGA): If you acquire our products for personal or household use, the CGA implies guarantees that goods are of acceptable quality, fit for purpose, match description, and that we have the right to sell them. If a product fails to meet one of these guarantees, you may be entitled to a remedy (repair, replacement, or refund in appropriate cases) regardless of this voluntary returns policy. The remedy depends on whether the failure is minor or substantial.

Fair Trading Act 1986 (FTA): You are protected against misleading or deceptive conduct and certain unfair practices. If you believe we have misled you, you can contact us or seek advice from the Commerce Commission or a community law centre.

More information: consumerprotection.govt.nz.

European Union: If you are a consumer in the EU, you may have a statutory right to withdraw from distance contracts within 14 days in certain circumstances, in addition to this policy.

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

12. Contact Information

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

  • Email: clients@ghogxirezlazly.world
  • Address: 1 Te Wanikau Street, Oaro 7374, New Zealand

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM (NZST).